TAMARA YOGA PRODUCT TERMS & CONDITIONS
Your order will be shipped to you that day or the next working day from the date we receive your order (depending on stock availability). All products are sent from Claremont, Western Australia, and usually arrive within 2-5 working days, depending on your location.
Prices and stock availability may differ from the information listed on this website. While we do our best to ensure goods are in stock at the time of order, where we cannot supply due to unforeseen circumstances the policy is if we expect goods will be in stock within 5 business days, we will delay shipment of your order until those items are in stock. If we cannot guarantee goods will be in stock within the next week, we will contact you using the details you have provided. We will hold or proceed with your order depending on your preference. If we are unable to get through to you after several attempts, we will ship your order without the unavailable item(s) or cancel your order, and arrange the applicable refund.
Tamara Yoga uses Australia Post for all freight, utilizing alternative carriers if necessary. The cost charged for shipping is calculated automatically by the Tamara Yoga online store system. Should shipping costs be much higher than you might expect, please contact us so that we can investigate. Where Australia Post is used as our carrier, the Regular Parcel Delivery Policy (http://auspost.com.au/personal/regular-parcel-delivery.html) applies. When ordering, please ensure that your delivery address is correct. Tamara Yoga cannot take responsibility for any orders that go missing due to incorrect delivery information provided by you.
Taxes for overseas orders
You are responsible for assuring that the product can be lawfully imported to the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient.
Refund and Return Policy
RETURNS ON TAMARA YOGA GOODS
Refunds are generally not available so please choose carefully.
In the case of incorrect supply, faulty or damaged items, Tamara Yoga will make every reasonable effort to replace or credit the item as soon as possible. Clothing items may only be returned if faulty for exchange unworn with all tags intact. If you have received an item you did not order, or a damaged or defective item, please contact us at Tamara Yoga within 3 days of receipt and return to us within 7 days. Please have your order number from your original confirmation e-mail, your e-mail address and phone number.
When returning goods, care must be taken to correctly package items to ensure safe transit. Tamara Yoga will not accept the return of goods that have been damaged in transit through inadequate packaging.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. If an online gift certificate was used, the refund amount will be applied to your online gift certificate.
Original shipping costs are not refundable.
If you have purchased your item from our clearance section or using a voucher code all sales made using these methods are final.
Tamara Yoga will not accept exchanges or returns on these items or any other item.
Tamara Yoga holds no responsibility for the delay or delivery failure of items to locations outside of Australia – we hold no responsibility for customs/international border issues.
CLASSES, WORKSHOPS, TEACHER TRAINING & RETREATS BOOKINGS TERMS & CONDITIONS
Tamara Yoga Courses and Workshops Booking Policy
To confirm your reservation for a Tamara Yoga Course or Tamara Yoga Workshop you must pay for the Course or Workshop in full. Without payment we cannot guarantee your place.
Tamara Yoga Teacher Training Booking and Cancellation Policy
Acceptance to Tamara Yoga Teacher Training is subject to an application process. A deposit is due upon acceptance into the Tamara Yoga Teaching Training program and is non-refundable and non-transferable.
Each Tamara Yoga Teacher Training has a balance fee due date. If the balance of the course fee is not received by the due date, a participant’s place may be offered to someone else on the waiting list. The participant will forfeit the deposit paid.
If the course is withdrawn from 28 days or more prior to course commencement, the fee refund policy is the course fee balance will be refunded minus an administration fee of $150. If the course is withdrawn from 1-14 days prior to course commencement or after the course starts, there is no refund.
Tamara Yoga Retreats Booking Policy
To confirm your reservation at a Tamara Yoga Retreat you must pay the full balance. Without payment we cannot hold your place.
Tamara Yoga Retreats Cancellation Policy
We highly recommend travel insurance.
If you withdraw from a retreat 28 days or more prior to retreat commencement there is no refund. Your case will be considered individually and a transfer may be offered minus an administration fee of $100.
If you withdraw 1 – 27 days prior to the course commencement or after the retreat starts, there is no refund.
If Tamara Yoga must cancel a retreat or event due to unforeseen circumstances, or for reasons outside our control, then fee payments will be fully refunded. Tamara Yoga is not responsible for any expenses incurred by you in preparation for any cancelled retreats.
10 Class Passes
10 class Passes must be used within 3 months of purchase, and there are no refunds.
If you will be going away in the 3-month period and you give us advance notice your pass can be extended for the period of your time away.
I month unlimited passes
On I month unlimited passes there are no extensions granted as the special fee one month offer allows for occasional classes to be missed. If you have plans to be away, we suggest paying casually for classes on a per attendance basis.
If you have been ill or injured our Restorative classes may be helpful for you. If you are unable to attend class, please let us know. Your case will be considered individually and an extension may be offered. A doctor’s certificate may be required. No refunds are available.